Shipping policy

Processing & Dispatch Times

Our current dispatch time is 7 working days from the date of purchase. This is the time it takes to prepare and dispatch your order, not the delivery time.

All products are printed and prepared with care in-house. During particularly busy periods, dispatch times may occasionally vary. Any significant delays will be communicated where possible.

Delivery Methods

Orders are sent via Royal Mail, using either 1st Class or 2nd Class postage. Larger or heavier orders may be sent using an alternative courier.

Available shipping options and costs are displayed at checkout. Delivery times are estimates and are not guaranteed.

Tracking Information

Tracking information is provided after your order has been dispatched, where available. Please keep an eye on your emails for your dispatch confirmation and any tracking details.

Missing or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please get in touch via our contact page with your order number. We’ll investigate the delay and help resolve the issue.

If your parcel appears to be missing, please contact us rather than placing a replacement order straight away. We’ll work with you to establish what has happened and arrange an appropriate resolution.

Damaged Orders

We take care when preparing and packaging every order. However, if your parcel arrives damaged, please contact us as soon as possible with your order number and photographs of the damage and packaging.

We’ll review the issue and work with you to resolve it.

Important Information

Please ensure your delivery address is correct when placing your order. If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may be unable to amend the delivery address.

Nothing in this policy affects your statutory consumer rights.